AGN Troubleshooter
FiveM · GTA V support

Download the AGN FiveM Support Assistant

A portable Windows diagnostic wizard. No installer, no administrator rights for normal scans, and no automatic upload. Unzip it, run it, read what it found.

Nothing is sent to AGN unless you choose Submit Report.

Current version: 1.2.2

Released 2026-09-24 · 98 KB

Verify what you downloaded

Every official build is published with its SHA-256 checksum. Check it before running, especially if you got the file from anywhere other than this page.

SHA-256
7b5eb98acc63d7561d52ee8f970e5b1dbbdbdd0910596dec2601fff5fc1e8d5e

Open PowerShell (press Start, type powershell) and paste both lines. It prints True if your download is intact.

$f = "$env:USERPROFILE\Downloads\AGN-FiveM-Support-Assistant-v1.2.2.zip"
(Get-FileHash $f -Algorithm SHA256).Hash -eq '7B5EB98ACC63D7561D52EE8F970E5B1DBBDBDD0910596DEC2601FFF5FC1E8D5E'

The full path is spelled out on purpose. PowerShell opens in C:\Windows\System32, so a command starting .\ looks for the file there and fails with “Cannot find path” even when the download is perfectly fine. If you saved it somewhere other than Downloads, put that folder in the first line instead.

What changed

Adds a ping-by-hop test and an opt-in connection speed test. The ping test now times three things - your own router, your DNS server and AGN - because reading them together tells you WHERE the trouble starts. Loss at your own router means the problem is inside your house and nothing further out is worth chasing yet. The speed test is opt-in and runs against AGN, not a third-party speed site. It measures what your connection can actually pull from us, which is the number behind a server download that will not finish. It is not a general internet speed test and will usually read lower than one. Also fixed: text in the window no longer runs off the right-hand edge, and the results table now wraps its explanations and colour-codes the result column.

How to run it

  1. Unzip the folder anywhere — your Desktop is fine.
  2. Double-click Start-AGN-FiveM-Support-Assistant.bat.
  3. Pick what is going wrong. It runs only the checks that matter for that.
  4. Read the results, then choose: copy, save, or submit. Or none of those.

Windows may warn about a file downloaded from the internet. That warning is normal for any unsigned tool; verify the checksum above, and only run it if it matches.

What it needs

  • Windows 10 or 11, 64-bit
  • Windows PowerShell 5.1, which ships with Windows
  • No installation, no administrator rights for normal scans
  • No internet connection for the local checks. Only the optional AGN reachability test uses the network

Version history

VersionChannelFileReleasedSHA-256
1.2.2 current stable AGN-FiveM-Support-Assistant-v1.2.2.zip 2026-09-24 7b5eb98acc63d7561d52ee8f970e5b1dbbdbdd0910596dec2601fff5fc1e8d5e
1.2.1 stable AGN-FiveM-Support-Assistant-v1.2.1.zip 2026-09-22 121d9721d5e3baea627ac9fbdd3361e8c5c6ead7ae08f3678caef4f9686f2b4a
1.2.0 withdrawn stable AGN-FiveM-Support-Assistant-v1.2.0.zip 2026-09-18 39b357e031932267cd27e5cdb8826dda57253d99009af2c2162991ef9540cbad
WITHDRAWN - do not use. Crashes with "Parameter count mismatch" as soon as a scan starts, on every machine. It changes nothing on your PC before failing. Use v1.2.1 instead.

One trusted location. troubleshooter.agnstaff.com is the official home for this tool. A GitHub release may mirror the same file for redundancy, but the checksum on this page is the one to trust. If someone sends you an “AGN tool” from anywhere else, do not run it.