AGN Troubleshooter
FiveM · GTA V support

Connection and loading

Timeouts, handshakes, DNS, packet loss, stalled downloads and disconnects. Start with one question: does another FiveM server work right now?

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high confirmed Connection to the server times out while joining Network · AGN-KB-NET-0001

Your PC tried to reach the AGN server and gave up waiting. That can be your connection or ours — the checks tell us which.

high possible Handshake or authentication step fails while connecting Network · AGN-KB-NET-0002

FiveM checks in with its own service as part of joining. That check did not complete.

high likely Stuck downloading server content, or the download restarts repeatedly Network · AGN-KB-NET-0003

The first time you join, FiveM downloads everything AGN streams. A stall here is usually space, connection, or one specific file.

high likely Random disconnects and timeouts during play Network · AGN-KB-NET-0005

Being dropped mid-session can be your line, your router, or the server. The timing pattern usually tells us which.

medium confirmed DNS cannot resolve the server address Network · AGN-KB-NET-0004

Your PC turns names like agnstaff.com into addresses using a DNS server. That lookup is failing.

medium likely HTTP or CDN error while fetching server content Network · AGN-KB-NET-0006

The server that hands out AGN's files answered with an error. This one is almost certainly on our side.

medium confirmed Reading the ping-by-hop results Network · AGN-KB-NET-0007

The tool pings three things: your own router, your DNS server, and AGN. Reading them together tells you where the trouble begins - inside your house, on your line, or beyond it. A bad reading at your router means there is no point looking further out yet.

medium confirmed Connection speed to AGN, and what it means for downloads Network · AGN-KB-NET-0008

This number is the speed between your computer and AGN's server, over one connection. It is not the same as a speedtest.net result and will usually be lower - that is expected, not a fault. What it tells you is whether your connection can pull server content at a sensible rate.